LAPA Publishers
How LAPA Improved Their Ebook Distribution with Snapplify
Key Challenges
Insecure Ebook Hosting
LAPA lacked the technology to securely host and distribute their ebooks.
Customer Support Limitations
LAPA had no dedicated infrastructure to manage customer support for ebook-related issues.
Customer Access Issues
Customers struggled to easily access digital content, affecting the user experience.
Cost of Service Expansion
Expanding customer service capabilities to support digital products would have been costly.
Improvements and Successes
LAPA Publishers has seen significant improvements since adopting Snapplify, including
- Secure Ebook Hosting
- Snapplify’s technology enabled LAPA to host ebooks securely through Snapplify’s platform.
- Seamless Customer Access
- Customers can now easily access their ebooks, improving the overall user experience.
- Dedicated Customer Service
- Snapplify provided a robust customer service infrastructure, responding quickly to user issues.
- Cost-Effective Solutions
- By partnering with Snapplify, LAPA avoided the high costs of developing their own customer support network.
“Based in South Africa and available every day of the week, Snapplify is local and able to respond swiftly to our customers’ issues.”
Implementation
Origin Platform for Secure Ebook Hosting
LAPA began using Snapplify’s Origin platform to host and distribute their ebooks securely.
Enhanced User Experience
Snapplify integrated a seamless access system that allowed LAPA’s customers to download and read ebooks with ease.
24/7 Local Customer Support
Snapplify’s local support team provided round-the-clock assistance, ensuring fast responses to customer inquiries.
Cost-Efficient Service Infrastructure
Snapplify’s existing customer service infrastructure eliminated the need for LAPA to invest in costly service expansions.
Publishing Industry Expertise
Snapplify’s understanding of both edtech and the publishing market helped tailor solutions specifically to LAPA’s needs.
The decision to choose Snapplify
LAPA chose Snapplify for their deep understanding of both technology and the book industry. Snapplify’s local presence in South Africa and commitment to excellent customer service resonated with LAPA’s needs for a reliable, cost-effective solution to manage their growing digital product line. Snapplify’s ability to address both technical and service challenges made them the ideal partner for LAPA’s digital transformation.
About LAPA Publishers
LAPA Publishers is one of South Africa’s leading publishing houses, offering a wide selection of top-quality, multi-lingual books for readers of all ages. Their extensive catalogue covers everything from fiction to educational content, making them a trusted brand in the local publishing industry.